FAQ
Curvd2Perfection FAQ
Welcome to our FAQ page ✨ — here you’ll find answers to our most common questions about shopping with Curvd2Perfection. If you need extra help, our team is always here for you at 📧 curvd2perfection@gmail.com
🛒 Ordering
Q: How do I place an order?
A: Simply browse our store, choose your size and colour, add your items to cart, and checkout securely. You’ll receive an order confirmation email right away.
Q: Do I need an account to order?
A: No, you can checkout as a guest. But creating an account makes tracking your orders and saving your details easier.
📦 Shipping
Q: Do you ship internationally?
A: At the moment, we only ship within the UK 🇬🇧. We’re working on adding international delivery soon — sign up for our newsletter to be the first to know when this becomes available.
Q: How long does UK delivery take?
Standard Delivery: 3–5 working days
Express Delivery: 1–2 working days
Q: Do you offer free shipping?
A: Yes! Free UK delivery on all orders over £80.
🔄 Returns & Refunds
Q: Can I return an item if it doesn’t fit?
A: Unfortunately, for hygiene reasons, we do not accept returns unless we made an error (e.g. wrong item sent). Please check our size guide carefully before ordering.
Q: Which items are non-returnable?
A: Intimates such as underwear, thongs, briefs, bodysuits, and nipple covers, as well as opened personal care items.
Q: What should I do if I received the wrong item?
A: Contact us within 7 days of receiving your order at 📧 curvd2perfection@gmail.com with your order number and a photo of the item. We’ll sort it right away.
📏 Sizing & Product Care
Q: How do I find my size?
A: Each product has a detailed size chart in the description. If you’re between sizes, we recommend sizing up for comfort.
Q: How do I care for my shapewear?
A: To keep your pieces flawless:
Hand wash in cool water with mild detergent.
Do not tumble dry — lay flat to dry.
Avoid bleach and ironing.
💳 Payments
Q: What payment methods do you accept?
A: We accept major debit/credit cards, PayPal, Klarna (buy now, pay later), and other secure payment options shown at checkout.
Q: Is it safe to shop on your website?
A: Yes — our store is powered by Shopify’s secure checkout, with encryption to keep your details safe.
💌 Other Questions
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive special offers, early access to collections, and exclusive discounts.
Q: How do I contact customer service?
A: You can reach us anytime at 📧 curvd2perfection@gmail.com. We aim to respond within 24–48 hours.
✨ Didn’t find what you’re looking for?
We’re here to help — send us a message and we’ll get back to you as quickly as possible.